WHO WE ARE
Trimex House, Pier Road, Feltham, England, TW14 0TW
For any privacy-related questions, you can reach us at email@example.com
WHO WE SHARE YOUR DATA WITH
We use third-party services (data processors) across this website. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third-parties in use (with links to their privacy policies) below. Each third-party provider has been vetted by us to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. We will not rent or sell personally-identifying information to anyone. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
If you create an account on our site, you will be prompted to select a Username and provide your Email Address. When choosing a Username, we strongly advise you not use or include your real name. Usernames cannot be changed at any time. Your Username and Email Address are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password. Once an account is created, you must contact us via email to have it deleted.
Accounts have a numeric User ID assigned to them when they are created. The User ID cannot be changed. You may optionally complete your Profile by providing your First Name, Last Name, Website (URL) and/or Biographical info. These additional details are also saved in the website’s database. You may edit these details, and your Email Address, in your Profile at any time. Your Username, First Name, Last Name and Email Address are accessible to employees on the site.
If you attempt to log in to our site, we will set a temporary cookie to determine if your browser accepts cookies at all. This cookie contains no personal data and is discarded when you close your browser. If you have an account and you log in to a site, we will set up several cookies to save your login information. The logged-in cookies last for two days. If you select “Remember Me” these cookies will persist for two weeks. If you log out of your account, the login cookies will be removed. It is important that you log out if you are using a public computer. For users that register on our site, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time except their login name/nickname.
PUBLISHING COMMENTS AND REVIEWS
On each product page, users have the option to leave a comment and star rating on any of our products. All comments are approved by staff before going live. The only information publicly available on our website is the name and the comment. Published reviews and comments are stored indefinitely unless deletion/removal is requested by the original author.
EMAIL/CONTACT FORMS/SUPPORT TICKET SYSTEM
We run almost all support through our Support Ticket system which is hosted on our server. Customers using the support ticket solution will need to have an account and be logged in. Customers that email us or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored on our email system.
EMBEDDED CONTENT FROM OTHER WEBSITES
We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website. We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists. All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities. We use WP Newsletter for all scheduled newsletter emails.
WEBSITE PLATFORM AND HOSTING
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you are a registered user or have left reviews or comments on our website you can request to see the data we have about you. Typically for visitors that have left reviews or comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors. For registered users or paying customers, this will also include profile information and download, payment, and support ticket histories. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to firstname.lastname@example.org
HOW WE PROTECT YOUR DATA
The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed. All staff only have access to parts of the systems that are directly required to complete their work.
WHAT DATA BREACH PROCEDURES WE HAVE IN PLACE
Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email beginning no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority.